On November 26, on a New York to New Delhi Air India flight, a Mumbai-based passenger, under the influence of excessive alcohol unzipped his pants and urinated on an elderly woman. What followed after -- the crew response and handling of the matter left much to be desired. What are the lessons to be learnt from this unseemly episode?
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The Indian Flyer: Flying High, Thinking Low?
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January 08, 2023
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